Recent content by bobby69

Thanks, but using an alternative email address, for gmail, it returns The user name does not exist. Using my main email address lets me login to hik-connect, so could it be that I used a different password. On the login by username or email page it says that Login by User Name or Email. I may...

How do I find out about another portal account that I have, as I have no record of it.

If I do have 2 account portals, is there a way of finding out this. Edit: Yes it seems I do have 2 portal accounts, and unfortunately I have no record of the 2nd account. In the app/Account Manager , I have just a user name. I deleted the app then re installed it and started again. Now all 3...

Thanks for that, and I login to the Hik_Connect portal to see there are no devices, yet have 2 cameras showing footage in the app. The camera which is shown as offline does not accept either Hik-Connect portal password nor the device's own password. I am missing something here??

I have 3 Hikvision cameras, and was previously able to view all 3 camera footage from or with the HikConnect app. Just recently the app says that one of my camera is offline. I then edited the username and password to what it always has been, but when I try to save it, I get the same message...