Recent content by Dan

Correct :)

Hi @virdi The letter in the brackets refers to a different hardware/software iteration of a specific model. So the model without the (C) is the older original version of this camera model (which will use the G3 firmware), the model with the (C) is a newer iteration of the same model with...

Hi @rrellis The latest/last firmware we are aware of for the -SE NVRs would be V3.0.22 We don't have access to any other firmware versions between V2.3.7 and V3.0.22, so your only option will be to update to V3.0.22

Hikvision Mac compatibility is not great and some of the Hikvision software doesn't work with certain MacOS versions. Please try using Hikvision's free VMS instead - iVMS-4200 - which has an SADP Tool built-in for finding the HiLook NVR on your network. We cannot offer 1-to-1 phone support to...

Have you downloaded the Mac version of SADP?

Hi @Dondon09 You should be able to find the HiLook NVR using the Hikvision SADP Tool, which will give you the IP address of the NVR to access it using a browser.

Great, If you already have a PoE switch with some cameras connected to it, you can connect the replacement Hikvision camera to this switch and then add the camera to the NVR over the local network as an ONVIF device.

Hi @only they know Can you please provide more information because I don't quite understand what the issue is. If the live view time/date sync is correct, your recordings should use the same correct time/date information.

Hi @ERF The Hikvision camera is unlikely to be recognised automatically by the 3rd-party Zip NVR. You will likely need to connect the Hikvision camera to your local network using a separate PoE Injector/Switch and then enable the camera with the Hikvision SADP Tool. You can then either leave...

Hi @virdi You can find the latest firmware for this model on the product page at the Hikvision website - DS-2CD2087G2H-LIU/SL (V5.7.19_241207)

Thanks @rosendo The version you are currently running is the latest version available for this NVR (see the Hikvision Download Portal). This firmware has a build/release date of 29/03/2017 and the firmware folder it's in is in the 'Phased Out' section of the Hikvision Download Portal. Both...

Hi @rosendo What firmware version are you currently running?

Hi @Ryraum I don't think we have been hands-on with this specific model, but usually with these Hikvision Cube cameras, you can find the reset button under the MicroSD card slot cover on the side of the camera (see picture below).

Hi @Popps If you follow our guide on How to Update Firmware, you should be able to do it yourself.

Thanks @Popps We would recommend updating the DVR to the latest firmware - V4.70.111 231206 - as this might resolve the issue you are seeing.