Recent content by JohnD

That worked ! Thank you very much - all cameras now upgraded to latest and working fine. Thanks again.

Hi Everyone, I'm really hoping someone can help. I was updating my cameras to Firmware version V5.7.23 for which I have 7 cameras in total. For 4 of the cameras, I accidently selected an old firmware version V5.7.15. The cameras updated with this version successfully, came back online and...

Agreed. All my cameras and NVR are now on latest. No idea what that shield symbol is for - it’s on my PC browsers but not iPhone.

Thanks and very useful. Downloaded the iVMS4200 software and yes whilst it’s a bit clunky, shows the playback timeline with human and vehicle event markers nicely. Does this for all cameras correctly, even those with latest 5.7.19 firmware.

Thanks for that @JB1970. I uploaded 5.7.15 to one of my cameras and its still not showing human and vehicle markers. I give up - I'll have to be happy with searching for events in the Event Centre -> Event Search function. That at least gives me a chronological list of all events along with a...

Hi @JB1970 - you wouldn’t happen to have a copy of the 5.7.15 global firmware files for following cameras you can attach here so I can install ? (as Australian site has very old camera firmware and global site only has latest 5.7.19): - DS-2CD2387G2-LU (C) - DS-2CD2T87G2-L (C)

Ok thanks. And which version of firmware do you have installed on your cameras? And I might try to install a previous version of firmware in one of cameras in next few days and see if that fixes it.

Very interesting, and this leads me to continue thinking its a firmware issue...

Yes I also checked Camera settings directly and they are set correctly as per below screenshot. And yet still no markers on the web browser timeline, which is the same behaviour @JB1970 is seeing for his camera with the latest 5.7.19 firmware. This is regardless of whether I have a 1x1...

Hi @alfaclvi - yes my linkage is set to “Notify Surveillance” per below screenshot. Given the markers appear perfectly in HikCcnnect app and issue only on web browser, then I’m thinking must be a firmware issue per @JB1970 post above. Any other thoughts?

Hi @JB1970 - Yes that might explain it - I updated all my cameras to have 5.7.19 so hoping a future firmware update may fix it. On your camera that doesn’t show event markers on your computer playback timeline, are the markers present via the phone Hik Connect app? If so then yes we have...

OK we're almost there hopefully - I set the playback to single image window only, and I now get the Human and Vehicle filter buttons. But I'm still not getting the actuals markers shown on the timeline (and the filters don't take me anywhere). See below images of same camera and timeline -...

Yes, that is also set correctly per below:

Yes I have Human Detection enabled (which is the only one I want) per below.

Hi - the 2 types of cameras I have are: - DS-2CD2T87G2-L - DS-2CD2387G2-LU And camera data sheet states: What’s interesting is the iPhone playback on Hik Connect has the markers, indicating cameras must support?