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Hi @Human87, what are the model numbers and firmware versions of your devices please (cameras and NVR if you're using one)? Also, what version of Hik-Connect are you using and on what phone/tablet?

For the model in your first link, the firmware linked in my earlier post will work. It may also work for the DS-PDSMK-S-WB in your second link, but this model seems specific to Malaysia, so I can't say for sure, sorry. I'd ask your supplier or Hikvision Support in your region to advise on...

As far as I'm aware, only one version of the smoke detector exists. Do you have a link to a page with your version, with the '/B' at the end of the part code? I can't find anything online relating to the model number you provided. The '/B' often denotes that the product is black - if this...

Hopefully, you're right, it's long overdue! For what it's worth, Security Spy is often spoken of as a good alternative for Mac to iVMS-4200, but you need to pay for it: https://bensoftware.com/securityspy/

Hi @BigJon1973 - have you managed to add your main hub to Hik-Connect? If so, is your account the admin account, or has somebody shared the system with you? Which version of Hik-Connect are you using please, on which phone, and what OS version is the phone running?

To confirm, are you trying to export the config file for the Windows version of iVMS-4200 itself, as opposed to a camera's config file? https://supportusa.hikvision.com/support/solutions/articles/17000130982-where-do-i-export-a-configuration-file-backup-for-the-ivms-4200- If so, I think it's...

No worries - it's worth reporting it to your supplier, as they may be able to get Hikvision to investigate further. If you're only connecting those two IP cameras, then the DS-7604NXI-K1/4P(D) would be our recommendation :)

OK, unfortunately, I guess not having the option to adjust the playback speed in the app is a limitation of your DVR. We've seen similar cases where cameras and NVRs have different options in Hik-Connect. Sorry - I'm stumped by the missing days in playback, too, but we don't have much...

That looks like the iVMS-4500 mobile app - can you try iVMS-4200 on a PC? https://www.hikvision.com/uk/support/download/software/ivms4200-series/ Did you log into the cameras in a browser and check the time settings? Yes, you should be able to adjust the playback speed in Hik-Connect by...

Thanks, it looks like the camera firmware is up-to-date, so I'd check that their time is in sync with the NVR too. Is there anything in the DVR's logs that coincides with the missing days for those cameras? (Regardless, it's strange that you're seeing recordings in Hik-Connect for those...

Hi @Jfd7000 - if the time settings on the cameras don't match the NVR, then that can cause playback issues, so it's worth checking those by logging into the cameras and checking under the system settings...

Hi @dinmatrix78 So, XProtect Express+ is the most popular Milestone VMS for smaller, single sites like this. You'll need a base licence to install the software on your machine and a device licence for each camera. It's also highly recommended to purchase Care Plus so that you can access...

Just to chip in and share what I've learnt, as I've been discussing these with Hikvision for a project this week... Once the camera has been installed, you will need to use one of the following for full remote access (i.e. access to the camera configuration): Hik-Connect Team Mode HikCentral...

Have you managed to load the 1.0.5 version back on to it?

This is the latest EN firmware - I'm assuming this isn't where you downloaded the Mexican firmware...

Just to clarify, are you trying to log into it in a web browser? You need to use the email address and password for the Hik-Connect account which the AX-Pro was set up on in a browser - is this what you're trying?

Hi @N22TTH What's the model number of the camera that you're locked out of please? Most new IP cameras will have a physical reset button for defaulting the camera to it's factory settings, which is often located beneath the microSD card cover. Can you see a reset button on yours anywhere?

You can download the latest smoke detector firmware here. Please see from step 3 in this post for instructions on how to update the firmware via the main hub's webpage.

It may be that something has changed with the encryption key when you updated to V5, or it has been wiped completely. Try setting a new encryption key as shown in step 4 or part 1 in this guide, and then enter this on the 'Local' page again. Or, disable stream encryption entirely by clicking...

Thanks for the feedback @TomThumb :) I've tested the 1.5TB microSD card in a non-C version of the DS-2CD2386G2-IU today and it worked, so we've verified that they work in both G3 and G5 platform cameras. So, I think you should be safe to use a larger card in your camera.