Search results

Yes - after deleting the NVR from iVMS my HIK connect app (where all the cameras were) looks like the attached.

Ah right, sorry. Have deleted it off (I now can’t see anything in the app). Which one do I add it as? IP/Domain? If so, it says I need a port number?

Of course, 2 photos attached (1 showing the error message at the bottom) I really do appreciate your time & tenacity!

Thanks, Dan So…. I’ve managed to do all that. Go into the software and my NVR is displayed and showing as online under resource usage status. Go to system maintenance, remote upgrade. Select the file (the first of many updates, doing them in the order you suggested) and when I click on...

Perfect, thank you. Which of the 2 non Mac ones do I need to use?

Sorry! That’s my mistake - I no longer have a Mac but habit caused me to say Safari. I meant just a normal explorer browser…..

Do you mean download that file to a stand alone laptop? I’ve done that but can’t seem to install / run anything as it’s just 2 folders of files with extensions I don’t recognise or ones that my laptop will open. Sorry for being dense!

Attached is the screen where it says incorrect username / password I’m using the IP address 192.168.1.6 (also as per the screen shot) I’ve tried on both google chrome and a safari browser. Have just attempted it again and it still won’t work

Sorry - it’s probably me not explaining it properly I can log on to the NVR via the VGA/HDMI monitor fine (I know the password and the “shape” thing) I can log on to HIKconnect.com (as per the previous screenshot) The only bit I can’t seem to log on to is when I follow your instructions in...

Morning Dan Thanks for coming back to me. I’m a little confused - I can log on fine to the NVR and also if I go to the HIK connect webpage (see attached). Are you saying there’s another set of log on details I should have / know? Going back to the installer / seller isn’t a possibility so if...

Sorry, thank you - have found them now. Although I now have another problem…. When I enter the IP address and try to log on (using username and password) it says it’s not correct (and I now only have 3 attempts left). However, if I go to Hik-connect.com and log on via there the same username...

Thanks, Dan! Can I just confirm that mine is a K series? And if so, which of these sub folders (and the subsequent ones after that) do I need to choose?

That’s great (and frustrating!), thank you. Do I need to do it for the NVR and each individual camera? If so, I’m guessing this all has to be done via a laptop by entering each individual IP address? Stupid question, but where would I find the IP address for the NVR itself? Thanks again, Dan!

Hi Dan Thank you so much for the reply - hopefully this will answer your questions The NVR is model DS-761NI-K2/16P The firmware is V3.4.104, build 190128 (I checked for any update and it said there isn’t any later build) The camera model is DS-2CD2623G0-IZS The camera that is offline is...

Hi I stumbled across this extremely informative site / forum whilst trying to sort an issue I have with my HIK system. I have 9 cameras on my property; 4 are connected directly into the NVR & 5 (which are situated away from the house) by PoE. All have worked completely fine since they were...