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Thanks. Hmm hopefully it ends up going away. I'm similar with the investment. If anyone does find out how to remove it, please post here and let us know. I will do too.

Thanks for letting us know. Is that in the general settings? I'm yet to see such a message but I appreciate you updating us! I've recently got a banner on the top of my app saying Device Authorisation ''Stay at ease when your devices are managed by trusted installers'' I can't remove it...

Hi What red lights? Do you have a picture? That might help.

Afternoon, I wanted to ask this because I've noticed my HikConnect app is being quite laggy in terms of being able to access it from my mobile phone. nvr is (DS-7608NI-I2/8P) cameras are 8mp ds-2cd2387g2-lu (4k color vu accusense) x4 The set up has Cat6A wiring throughout, and I have...

Thanks for confirming. That's annoying no backward support?! How bizzare.

Just looked again, turns out you need their M1 chip or later. Is there anyway of getting a previous version or something that works on Intel based macs?

You have the hikconnect app on your imac? I tried to get it for my macbook pro but it said it was only for iPhone and iPad??

Thanks, been doing a search and then wondering how on earth I could get one visible. That makes it a lot easier.

General question, do the signs themselves need to be visible on CCTV footage or not?

Thanks for sharing. What NVR firmware are you on? The tracking people/cars with green boxes is what I've seen hikvision advertise.... and to have the overlay like that makes complete sense. I think I'm on an old firmware and I've had to see each one by one and it looks like you're able to see...

Thank you for this I will check mine. I think some of the line crossing isn't working on mine and maybe this is why. Thank you for bringing it to our attention I'll have a look.

Ah, that's a shame. I've got it setup for intrusion and line crossing and only want line crossing to notify me - can't handle intrusion pinging me all day. Wonder if it is something they are looking to add? Bit of a pita to keep being tied to the NVR to do it. Makes the whole smart event...

Hi Apologies if this has been asked before, I did do a scan and can't find it exactly mentioned. Can I get smart events (orange/yellow markers) on the timeline on my phone/iPad via the HikConnect app? At the moment I can only do this on the NVR when it is connected to a monitor and to be...

Hi Just wondering how you managed to get them all displayed at once? For some reason I am only able to see one at a time in the config.... I don't even think I can get that view at all?

Thank you for your help Dan, very much appreciated. I'll have a look at upgrading the firmware.

Hi Dan, Thank you for your reply. Please see the image attached with what I am able to see on the live stream. I don't appear to have that option. I have the DS-7608NI-I2/8P. It is on firmware v 4.51.025, build 210927 if that helps. Hope you understand what I mean, so at the moment the...

No, I'm using the hik-connect app for the notifications. I've set everything up using a monitor connected via hdmi. I'm happy to diagnose this on the monitor right near the HDMI just so I can work out which is triggering... some are perfect and others are going a little too much but I don't...

Hi, Is there a manual of what might need to be adjusted? At the moment I've just done everything through the NVR (hdmi and mouse set up) but am I missing something substantial by not configuring the cameras? Sorry just a bit confused and don't want to have missed something important.

Hi Dan, I've tried on the NVR and via HikConnect App on phone and iPad. I don't necessarily want it constant but whilst setting up it'd be nice to know where the ping is happening if that makes sense. Is it possible? I have the 8 channel NVR I series I believe (the better of the two IIRC).

Sorry for the thread bill but I’m a bit confused. Can’t I just setup and use acusense all through the settings in the NVR only? Or are you saying I need to log into each camera for the acusense to work? At the moment I’ve just configured it by the NVR and assume that it was working? Thanks