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Do you mean tick the camera on Hikconnect app? In HikConnect app all cameras are offline after a Clear Data or uninstall - reinstall the app and verification code is always necessary to Live view stream. In NVR GUI (Menu) under Network-Platform Access if Enabled you can see(if eye is pressed)...

Disable Hik-Connect, wait a few minutes and then re-enable. Sometimes this solves the issue of no Hik-Connect

@Bule Zozo I have exactly the same issue with a Tapo C420 and Tapo H200 Hub, which I bought in an offer a year ago. Users ask for ability to connect on other NVRs but they will never give this option

You need to reboot and during Windows startup you will be asked twice for accepting running those two above

Top right on your Configuration screen -> Download Plug-in, about the LocalSettingsComponents v1.1.0.105 I don't remember about Webplugins v4.0.2402.3 but I think it's installed with iVMS4200 when entering Remote Configuration-Basic Settings and a whatever setting that needs preview. Or go to...

Is this iOS or Windows? If Windows, did you install the latest plugins LocalSettingsComponents v1.1.0.105 and Webplugins v4.0.2402.3 ? Those two plugins must be accepted to run on Windows Startup and must be running in background seen in Task Manager - Processes as...

Via web Browser-your NVR ip and login Configuration or iVMS4200 Remote Configuration Basic Settings-Storage-Advanced Settings-Other-check Save VCA Data Via Local GUI interface(NVR) Go to Storage > Advanced to enable Save VCA Data...

Check these: VCA Resource is set to Smart Event for your cameras Enable Dual-VCA is enabled on your cameras. Double check this on Browser or iVMS4200 settings of your NVR. Video/Audio-Display info on Stream-Enable Dual VCA is checked on all cameras Save Camera VCA Data is enabled on NVR Enable...

Installed on DS-7608NXI-K2(K20A9) with two ColorVU G5 Issue of not Saving Camera VCA Data for "Others" target remains the same after updating ColorVU G5 either to firmware v5.7.17_24071 or firmware v5.7.18_240826. VCA Resource is set to Smart Event for both cameras Enable Dual-VCA is enabled...

This is the same board K20A9, so this should be OK, but I don't know if this will solve your issue..... Be carefull do not confuse with K21B2 https://www.hikvision.com/en/products/IP-Products/Network-Video-Recorders/Pro-Series/ds-7604nxi-k1/

This is an old firmware. I cannot remember if there was that issue. Try the new one v4.83.006build240910 but only if your NXI-K NVR is the "A" series(K20A29) not the "D" one: https://www.hikvision.com/en/products/IP-Products/Network-Video-Recorders/Pro-Series/ds-7608nxi-k2/

Thanks a lot @Kyle for all your help and your support

Hi @tuil and @Kyle iVMS4200 v3.12.07 build20240925 seems that have fixed the VCA search "dates" issue, where previous days search gave no results or gave results of the present day. There are many improvements and one of the best is the VCA search by rules in Remote Playback-Camera Playback...

v4.83.005 Firmware missing, removed, around the world for more than 5 days and for non POE NXI-K NVRs(K20A9 board).

Go Image - Display Settings - your camera - Day Night Switch -Sensitivity. But you can only experiment when dark ....

No they have not broken detection. The camera itself is OK with new v5.0 firmwares. You can check this e.g. on an SD card used on this camera. You can check this on Motion or Smart Events that are preset on settings to give Alarms and be able to find them on Search tab. The problem is that...

For Microsoft Edge to work, you must see this in Task Manager. WebPluginService.exe(32bit) with high CPU usage:

Can you try the HiToolsDelivery application or iVMS4200 ?

If the cable is OK then it could be an IP conflict, a malfunction or power issue of the specific port connected with DS-KD8003. You need an expert to check that cable from door entry to POE switch. By the way, what is the display that shows the orange circle?