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Thank you so much for clearing up the UK vs EU download specifics. I know my cameras were supplied from the Netherlands so that is that. I also checked the Camera Plattform and it is G3 I now downloaded the 5.5.160 from the EU-Portal (Link) and the update is now in progress - great! Again...

Sorry, I am totally confused as a HikVision newbie. I have bought and installed a NVR and four Cameras recently. NVR is: DS-7608NI-I2/8P Cams are: DS-2CD3T86G2-4IS I successfully upgraded the Cam Firmwares to v5.5.153 build 200827 using this download: Cam Firmware (Technical Materials Folder)...

Thank you! That was a life saver. I was not able to login after the upgrade either, even did a factory reset on the NVR. But yes, using Safari instead of Google Chrome worked. Greets -act