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Hi Dan I received a new hard drive as it was under warranty. However when I connect it to the NVR it's not being recognised. Am I suppose to format the HDD via laptop before installing? Thanks

Hi Phill, So once I have setup the POE injector it seems like I am recieving emails with picture attachments for Motion sensor. Result! So it seems like the appliances are happy to comply when the IP camera has its own connection to the internet really. However, for Line Crossing and...

Ok, I may have cracked it Phil. I located the IP address of the the camera as now it's connected to the Network switch. There was a no IP allocated. I downloaded SDAP. Clicked on the IP Camera and enabled DHCP. (I suppose I could have given it a static IP address) I put the new IP address in...

Hi Phil, I have managed to do that but having issues setting up the IP camera on the NVR. When I change the first camera from Manual to plug and play I can see the camera which is now been connect to the POE. However I can't view anything. I guess how do I identify the new IP address?

Hi, I've ordered the below NUOLUX DC 48V 0.5A Injector Power Supply Over Ethernet Adapter with UK Plug NUOLUX DC 48V 0.5A Injector Power Supply Over Ethernet Adapter with UK Plug: Amazon.co.uk: Electronics Do I connect the IP camera to this plug, and then one ethernet cable to a network...

I have rebooted the NVR numerous times to no success. I am recieving the emails but just no picture attached.

Hi I have doubled check and the Default gateway has the routers ip address - I receive the emails. I just don't get photo attachments. Thanks

Thanks Phil!

Hi, Can I connect an IP camera to this switch, and this switch is connected to the NVR? TP-Link TL-SG105 5-Port Gigabit Ethernet Switch, Desktop/Wall-Mount, Steel Case, Lifetime Warranty https://www.amazon.co.uk/dp/B00A128S24/ref=cm_sw_r_wa_apa_i_PESPEbTTQ7FAP

Hi, I'm using the Hik Connect app too. Yesterday I was receiving the emails without the attachment's Not sure what I'm doing wrong considering I'm following the procedures. I have read somewhere that the IP camera should be connected to the internet independently without the NVR?

Hi, thanks for he reply. I have set it up on the NVR. The email comes through without any attachment of the picture....also I have enabled less secured services.

Hi, I have managed to set up the email notifications on the NVR, even though I have selected attach pictures, no pictures are being sent. I read somewhere, that it's worth setting up the email notification on the actual IP camera itself. However, when I select "Test" I get the following...

Dan, Previously you have provided links to firmware upgrade, it now shows file error path. Could you please kindly the firmware upgrade links for the below; NVR: Hikvision Embedded NVR DS-7600 Series 4 Channel Model DS-7604NI IP Camera - Hikvision Mini dome 5mp DS-2CD25555FWD-IS Thanks

What is a battery back up? Any recommendations?

Hey, I have spoken to Seagate and the HDD is no longer working must have been due to the power cuts. As it's under warranty they will send out a replacement. For future reference is there a way to save the current settings of the NVR?

Hey Dan Thanks for the reply mate. Hope you're keeping well and safe. I had a feeling you may suggest a full reset - it's something I'm not looking forward to! At the moment I have rebooted the NVR without the HDD init - the Not Exists still appears... I will give a full reset next...but...

Hi, I have a Hikvision NVR with a Seagate 2TB hard drive (Green). I've had this for two years without any issue. However, yesterday I had two power cuts and since then the NVR isn't recording as the HDD is seen as Not Exist. I have tried to format it but it doesn't do anything. I try to...

Hi paul, Are you free to talk some point today? I'm not having great results during night time, I know you kindly offered to accept a return, if this is still plausible would you be able to recommend an alternative product? I also require to turret cameras and would like to discuss with you...

Hi Dan/Phil, i have updated the NVR System to firmware V3.4.101 build 181101, whilst the IP Camera is on V5.6.2 build 190604. However, whilst completing this update, the app seems to still be lagging especially when a car goes by? Could you kindly please advice what i could try next? upate -...

Hi @Dan so i have managed to update the firmware, but i feel the video live view on the HIk connect app still lags - when i change the sound format from G711ulaw to MP3 the audio stops completely. On either format the video does lag.... V5.6.0 build 190507 this is the current firmware - it is...