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Yes but to no avail should I change the password on the dvr then change it on my phone or does changing it on my phone automatically change it on the dvr

Yes it's shows online I have attached a file with the pictures that it shows when I go onto the app on my phone also this is old footage from 2weeks ago but it's still trying to load this

Yes it does show this but we still cannot see a live stream on our mobile phones

Hi Phil I'm I was able to log in but it's not showing a lot only device management Shared devices My account in my account it shows username email mobile number but nothing else

I will try that now thanks with that done will i be able to view my cameras again on my pbone

Hi Phil I changed the password on the hik connect I have downloaded on my phone I went into account management then it gave the option to change password which I did I'm using the him connect app it was all working fine until I changed the password on my phone it's is still recording as I can...

Hi can anyone tell me how to slove this problem I have hik vision equipment which was running fine on mine and my husband's phone's showing all 4 camera'sI then changed my password and now it won't show anything just states unable to view and on mine it is trying to load but with old footage...