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I do not have any password or code to unbind as I inherited the unit from my late father and unfortunately have no means of accessing his account The firmware I believe is fairly up to date showing V4 20 001 Any help much appreciated

I have a Hikvision DS7216HQHI k2/p but when attempting to add on HIK connect I can scan or enter required info and get the message device added to account 07...........06 which is not my account number I cannot contact the seller as he now lives in Saudi Arabia How can I solve this problem...