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Hi JB1970, I didn't succeed following the steps listed above; 1) the device is not listed in my account 2) status says "online", but no sign of "linked" visible on the page. (it has to do with firmware (V3.4.94 build 170829) or model of NVR, DS-7616NI-I2 / 16P) maybe just a question!! I tried...

First thing i did is going to www.hik-connect.com. My device was not added. Try to add it but result (search) came back: "Operation failed. The device is added by other users" What is the remedy for this???

Ok OK i understand. I will take my time on following your recommendations. I will be back to inform you the status. I feel confident it will work, thank U. R

Thank U JB1970. I have a DS-7616NI--I2/16P NVR. Sorry but maybe i did to much or to less and things are screwed up. I tried several ways. I have a Hik connect account Opt 2; Platform Access: thicked (enabled) Access type: Hik-Connect Server Addr: dev.us.hik-connect Encryption: thicked...

Thank you. As far as i can see i don't have the option to enable/dissable substream but it is set to resolution: 640x480 bitrate type: variable frame rate: fullmax bit: 768 encoding: H.264 stream type: video

Hi teammates, im trying to figure out what i'm setting wrong on my nvr system for remote viewing my cameras. When i'm remote i can reach my NVR by entering both my hostname as my ip address and see my NVR. (I can access the NVR although not able to see the images of the cameras yet) When I open...