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It should be recording for longer than 3 days. There are two things I can think of to check: 1 - In Settings > Storage > Advanced (on the connected monitor), there's an expiry setting. Its should be set to 0. If it's set to 3 days then the video will be overwritten after 3 days regardless...

I spoke to a supplier this morning regarding a back order on DS-7604NXI-K1/4P(D) NVRs. The single HDD models of these NVRs were supplied without the 40mm case fan. I've been told that due to a higher than expected number of failures, they are opening all units on arrival and retrofitting the...

Ideally, yes. By default the camera channels are set up as 'plug and play'. If you put them back in a different order, the NVR will see the camera as a new device on the channel and overwrite the programming. It'll still work but you may have to redo the settings on each camera to get them...

Another strange bug I see that's been there for some time... If you go into the Notifications section, selecting each one in turn going down the list in order, selecting one should expand it to a larger view. After going down the list doing a few, it'll stop working and I find that it's...

Yeah you might be right. It's not something I use but I could've swore I saw it working in the app.... I'm still seeing issues in Hik-Connect playback in .821 though. While trying to search for something that was dumped in the road overnight, when I drag the timeline, it goes initially to the...

I notice this morning that there had been another minor update to 6.10.821 with 'fix timeline slider not playing issue'. If you dragged the timeline, it wouldn't play previously, this is now fixed. Did Hik-Connect previously allow high speed scrubbing on the timeline, or did I imagine it? It...

This is exactly what I'm seeing I usually check the App Store frequently. Hik support asked me to update and there had been another update (.820) straight after I contacted them. It didn't help. I've detailed everything I've tried on the VPro thread (including proving its NVR specific by...

Results with Powerline can be equally problematic. Even when the devices are connected to circuits on the same distribution board, speed and reliability is best when they're on the same circuit and plugged in directly to the outlet (I've known them not work at all when connected via an...

The support engineer has managed to replicate it on his system and thinks that it was working fine until updating to iOS 26...I'm fairly sure the delays started before I updated.

Support have asked me to update the app (Hik-Connect 6.10.820.20250916.3 released 2 hours ago) but still no better. I was hoping it was a Hik-Connect app issue and not NVR firmware as that invariably takes an age to get fixed.

Yeah I like to be thorough...I even tried Wireshark to see what communication might be visible from the NVR but no joy there (beyond my skillset)

Open the NVR, unplug and replace the HDD. Once powered up again just go to the Storage Management page, tick the box to the left of the drive details and click initialise. Job done.

I think I can reasonably safely say that this is some issue with the NVR firmware or the current Hik-Connect app version that is specific to this model of NVR. Everything has been tried: Logout of Hik-Connect and restart app Delete and re-install app Disable/re-enable Hik-Connect on NVR Remove...

No. It's toast.

No it doesn't, that's how I've been testing. I can see the monitor signal the event (bell icon) when I trigger it. The event triggers immediately. It is marked on the relevant playback timelines correctly. And when the notification does come through, the thumbnail and associated video clip...

On Hik-Connect, yes, but if I select an area where there was no human activity, there are no results.

I'd go with the 4mm G3 turret. One benefit of the new G3 is that (unlike the previous model) you can rotate the camera 90 degrees to portrait/corridor mode without it affecting your events. That will result in less blind spot directly beneath the camera and less wall/fence in view.

I've not tried it on an NXI-K yet, just the VPro. I'm seeing what you would expect - on older G3 cameras the Smart Search shows results for all movement but on newer G5's (with 5.7.19) and H13's it only marks the timeline if the movement is Human [or cat :-)] That's working normally on mine...

You've answered your own question - use a wireless bridge in point to point transparent mode. At the house end hardwire it to your router (or directly to a port on the NVR), at the garage end connect it to a PoE switch and connect the two cameras to that. It works fine but to avoid issues, you...

It's proving difficult for me to pinpoint as I'm seeing inconsistent results. There's a possibility that some update on my Unifi network setup is causing it but I'm not seeing any issues reported on the Ubiquiti forums. I'm not sure when the problem started; only when I became aware of it. I...