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Yeah that appeared about a week ago. It's taken a long time for the 8MP H13 firmware to be updated. For a long time it's been on a lower version than teh 4MP H13U (now on 5.8.21) In the release notes that you linked I noticed this: 4. When the camera is directly connected to HC, the playback...

It looks to be fixed now. When I checked this morning all NVRs were back to normal with only intercoms showing the fault. One by one those intercoms have cleared too.

Hope it gets sorted quickly as the alservice is no use currently- it’s difficult to see the real faults. I added a new site with a single camera at home last night on my network to set up pre install. I got the same fault notification within 5 mins of registering the camera.

It's strange. It's left an unknown error on every site where Health Monitoring is subscribed to (it probably won't affect anyone in EU as you get that free of charge as part of the remote maintenance). I'm left with an exception on all sites, 7 unread notifications that don't exist in both app...

Support case raised with Hikvision. Apparently 'it's affecting a lot of installers'

Wondering if anyone is using Hik-Partner Pro in the UK and having issues with Health Monitoring today? Every site to which I've added Health Monitoring has thrown an exception this morning. This isn't affecting every site in the app, just those where the Health Monitoring service has been...

I'd only use a 2.8mm for the one that is to cover who is at the door to get them in full view. Any others I'd be using 4mm (as that still provides a wide horizontal viewing angle of about 95 degrees). Your best bet would be to temporarily connect a camera on a long flying lead and bring up the...

That is the latest firmware. It’s an old model so there won’t be any further updates. The newer models that use the same model code are different hardware revisions so the firmware for those is not compatible. The build is in the format yymmdd so yours is currently November 2017 and the...

An IP channel on a PoE NVR cannot be deleted as such. It remains, but can be edited to match the details of a camera connected on the LAN rather than to the PoE ports of the NVR Yes, a channel is occupied when a camera is connected to it's PoE port on the NVR, or when the channels details are...

There isn’t one directly on the NVR. There is an alarm server (normally) on the IP cameras themselves but this cannot be used if the cameras are connected into the POE ports of the NVR as they’re on an isolated network that cannot access your LAN. Two options: 1 - fit a Poe switch adjacent...

You want to move that to the right a few inches. If you’ve installed the fan the right way around it will be expelling air; the fan draws air through left to right so having it tight to a wall on the left is hindering the airflow. PS - Your toothpaste to bog roll ratio is completely out of...

The camera settings determine the video quality so changing from the M to the VPro (I) has no effect on it. In the post that you've linked, I was saying that new NVRs set all existing (plug and play) cameras to H265 (NVRs have a setting 'enable H265 for initial access' which is on by default)...

I don't have any NVR installed that isn't 24/7 recording. The only time I use event only recording is when I fit a camera standalone with just an SD card fitted.

The 40 degrees your earlier photo shows is at the upper end of what I see but not extreme. I've just checked a few of mine out of interest. The lowest are those in a loft (lowest 12 degrees, highest (my own) 18 degrees). The hottest is in a boiler cupboard - 45 degrees (those disks have been...

If they'll replace it?... They have to. Don't accept any of that 'your return window has closed bollocks'. Once you've had your item a month Amazon do that, but it doesn't affect your statutory rights. Just go to the help/contact section, get the option for them to phone you and insist they...

I had similar on one a while back. A bad sector was detected but it was working ok; as soon as I tried to initialise it, it wouldn’t and had to be replaced. I assume the one that just failed was a warranty replacement for the previous one that failed and it’s not cost you anything?

Try running the HDD tests from the menu. I'm not sure where they are on your model but in mine (V5 UI) they're in System Maintenance > Device Debugging > SMART Detection (if not in maintenance they will be somewhere under storage management). There's a short and long test, and they will...

Yes it is that 2 pin connector and the fan you’ve shown should be fine. I see the temperature alongside the HDD SMART information in the Hik Partner Pro app, I’d have to have a look to see if it’s available via the web.

I'm not sure about Dahua. When I looked at the specs of their 'equivalent' cameras I wasn't overly impressed. My gut feeling is that whatever vendors system you go for, there will be system and app features that are equally annoying.

New firmware has appeared for the 4MP versions of the G3 ColorVu models (platform version H13 U) It's version 5.8.21_251117. Note that this version is not suitable for the 8MP versions of the G3 ColorVu models which remain on 5.8.10 (platform version H13 I). Direct download links: Firmware...