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The one hour out on AcuSearch has been repeated and acknowledged by Hikvision engineer. What I don't know is where it's a Hik-Connect 6.10.x issue or a VPro firmware bug...

I've just realised regarding the above bug: AcuSeek in Hik-Connect - the thumbnail time displays correctly; clicking the thumbnail plays back that correct time AcuSearch in Hik-Connect - the thumbnail time displays one hour out; clicking the thumbnail plays back that incorrect time so the clip...

@alfaclvi - I've just had a response from Hikvisions support engineer. I've reported three issues: 1 - Unable to sort sites correctly. Local sites forced to top of list 2 - The playback snapping to the previously selected position 3 - The time on the thumbnails 1 hour out causing the video...

We don't have the 'SRB' model in the UK and the data sheet for it doesn't detail the difference. However if the SRB has red blue strobe rather than the white light of the SL, you'd want the SL.

It depends what region you're in. The G3 models are readily available (in the UK) in both 2.8mm and 4mm fixed lens, with/without siren and strobe light. The only ones unavailable are the 4mm black versions. That feature isn't necessary. You can simply operate the standard camera in Smart...

I'm surprised this hasn't been resolved in a firmware update, I wonder if it's even fixable. More surprising is that the cameras ship with Environmental Noise Filter turned ON by default and I would have thought more people would've complained about the poor audio, particularly as one of the...

Ok I've found another bug in Hik-Connect 6.10.x. This one regards AcuSearch. Steps to repeat: Select playback in Hik-Connect and select 'Human' as the filter (to speed up finding a suitable target to search for) Click 'AcuSearch' - the app scans the screen and shows the possible targets to...

Yes this makes it really difficult to play back. Same in iOS on .822 I can't remember ever having a filter on Hik-Partner Pro. I just have to manually move the timeline to a red marker and then expand the time line n=by pinching to move to the event. Good point. Yes I think you could. On...

You can run the camera in ColorVu mode without any light if you don't mind having the white LED light in use, or use a longer exposure time. I prefer to set a maximum exposure time of 1/50 sec to keep motion blur down. I'll set them in hybrid mode so that they switch into monochrome if theres...

Monochrome images with IR are very good. It's a good question regarding pure Colour/Mono cameras vs ColorVu models. Currently for a 4 megapixel turret you would probably be choosing between the DS-2CD2347G3-LI2UY (3rd Gen ColorVu Hybrid Light) and the DS-2346G2H-IU (H usually stands for Hybrid...

Had another issue yesterday. An unexplainable failure of the AcuSearch function. AcuSeek continued to work normally but on local UI, web UI and Hik-Connect AcuSearch would fail to find any targets to search despite there being people and vehicles in view. The photos below show the setup with...

Just had a 'case closed' e mail from Hikvision. It seems to be working better but with a lot of inconsistency; sometimes 12 seconds, other times under 3 seconds.

I'm not so sure I imagined this now. I'm just following up on an installation I completed yesterday. I always review daytime and nighttime images following an installation to check image quality, ensure events set up are triggering and to snapshot the day and night camera views. I do this in...

Fine, its never froze again. From M series to I-Vpro with its reduced bandwidth (192 Mbps on my 16 channel model), no performance issues. I've got: 7 x 8MP cameras running at 25FPS, H264 CBR 16 Mbps 2 x 4MP cameras running at 25FPS, H264 CBR 8 Mbps 1 x (crappy EZVIZ) 2MP WiFi camera running...

Playback is still broke for me. I can scroll and pick a point on the timeline but then after moving it a few times, the playback keeps snapping back to the previous time selection rather than the newly selected position. Hopeless.

6.10.822 out. ‘Fixes some bugs’ allegedly.

There’s a beautiful DS-7616NI-M2/16P on eBay currently being sold by user ‘fireblade954rr2’ I wonder who that could be……:-) As @johnfitzy says - the 7604 would be ill advised for 3 x 8MP, the 7608 is fine bandwidth wise, but still not great for playing back multiple 8MP streams (the K2 is a bit...

You might need to reconnect it temporarily. Tick the box at the left hand side, click the icon beneath 'operation' to unload the disk and then you should be able to delete it. If you can't do that now you'll need to put the faulty disk or another disk in briefly. Only when you've unloaded and...

I’ve never seen anything like that before but TBH I rarely, if ever, check the storage.

Strange mine is only using 550MB. Try saving those pictures and videos to files/photos on iOS and delete them from the apps personal album. Then check to see whether the storage figure for the app goes down to a reasonable level.