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Hi @Armano38 What is your NVR model? I do have the same issue with this new firmware

Hi Tested, by making a mistake on ip, for both ColorVu. The Hybrid one and the non-Hybrid. DS-2CD2047G2H-LIU and DS-2CD2047G2L. For both of them there are once again no results in By Rules Motion Search on my DS-7608NXI-K2(drawing search grid boxes). Everything else works fine and also all...

Hi @JB1970 I have seen that but not tried yet. Yes the firmware file size is smaller. I hope I can roll back if by Rules Search VCA uploading issue remains the same for my NXI-K NVR ..... I have fixed most of my past issues with 5.7.15, raised a few centimetres higher the ColorVU and almost...

I would also try increasing I Frame Interval on Cameras settings(not through NVR) on Sub-Stream. You cannot do this on Main Stream if H265+ is enabled. But you can disable to experiment. You say that the image is grainy on the app. On NVR, there is also an option in Network-Advanced...

Did you also fix the Intrusion problem?

Hi Can you try the HiToolsDelivery for your Settings? The interface is similar to Edge

No, I went back to 5.7.15 once again. Seems that I am one of the few users of Playback by Rules. I do not use Search tab option and playback without the Rules option gives marks out of time on timeline. So this Rules option was the best at least for me and my NXI-K NVR. As I said before, maybe...

This is my Motion Detection VCA search after installing v5.7.17 Until 14:50 on timeline is v5.7.15 and from 15:00 and afterwards this is v5.7.17. No VCA search events at all. There is no way for me to fix

Do you have Time sync Diagnosis on your NVR GUI? Mine is 7608NXI-K and this is on System-Maintenance-Time Sync Diagnosis. I sometimes receive an error about two time sync ways. One is iVMS4200 Try also to disable Enable Hik-Connect Server Time Sync

Possibly working through Windows if iVMS4200 is installed on your Windows PC

Can you try: Preferred DNS server = "your router gateway ip" for example 192.168.1.1 Alternative DNS Server = 8.8.8.8 This might also fix the Hikconnect server issue

Hi @jpmayo82 Yes there are no more green or red boxes in Search tab for recorded events or for those seen on left side Alarm list(100 events). I cannot remember last firmware that those could be seen. Same way, there are no and they never were at whatever kind of Playback, when Display VCA info...

Batch Configuration tool gives a warning of "End of servicing" so suggests the new one HiTools Delivery So installed this to test. Setting(Configuration) is similar to iVMS and browsers and does not have the old style of Batch Configuration tool. Devices are all detected but there is a...

Then the only way to check is by using an external POE and adding a local storage sdcard. Can you find the Normal Events(Motion), not the ones, clips, recorded and found by Search tab on your NVR GUI or browser, but those that can be found by using the by Rules option in Playback - Event -...

Have you installed IVMS4200 to check camera itself? Not the NVR, but the camera Remote playback

Can you disable infrared from Display settings - Day/Night switch - Supplement light Mode to OFF ? Then check again.

I did not ask to rollback your firmware. I asked if you had the same issues with previous firmware. I will never go to v5.7.17 since this is not compatible with my NXI-K series NVR. By installing v5.7.17 I lose all VCA events on timeline, other than Human, by going back to v5.7.15 everything is...

Similar issues exist on my G5 too. Same target on same position detected by motion but not detected either from Line crossing or Intrusion detection. Other times of day detected, others not. Sometimes a Human is not detected at all and a few minutes later another Human is normally detected...

From Maintenance tab, can you go Log and export txt or CSV file? Then check on gap specific time what is recorded as an issue. This could be reboot for example. Seems that almost all the gaps are around 15 seconds so this difficult to be complete reboots. Seems mostly to be an NVR reboot but...

Did you have the same issue with firmware v5.7.15 build 240411?