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Smart Search(by Rules) does not work again for G5 cameras on firmware v5.7.19 and NXI-K on firmware v4.83.014 Then, installed firmware v4.84.000 on NXI-K. This seems a perfect GUI 5.0 firmware. At the beggining I got impressed. Many new options and settings, Detection seems better, also had...

Yes, this issue exists since day one, back to 2022. It's the Pre-Record problem, or to be more correct, the Event Start error. This is, or at least was, an issue that also existed on -M series NVR. That's a serious bug, that for configured events they start just or delayed on the event, rather...

Hi @windows700 How is the experiment going on? I followed your risk and installed v4.83.014 build 250114 for my 7608NXI-K2 (K20A9) and till now seems to be OK. 7608NXI-K2 is EOL(Discontinued) in Global pages, but is not EOL in Europe....???? I won't install this new v4.84.000, even though...

Hi First of all, on release notes, they don't say what they fixed, which is usually nothing. As you have mentioned on a previous post, which I also confirmed, there was a serious issue with Hik-Connect, which was fixed either by going back to v4.83.011 or going back to a version of Hik-Connect...

Has anyone tested this new one? https://www.hikvision.com/en/products/Video-Intercom-Products/IP-Series/Pro-Series/ds-kv6133-wme1-surface/

Hi @hcudicio Some times if issue is reported either on Hik support or on Google or Apple, the problem is solved. But this must also concern many thousands of people that are using a specific camera gen with a specific type of recorder. What I have understand with them is that whenever they...

Another alternative to browsers, could be the iVMS4200 client if using a Windows PC. There are many issues there too, this is more complicated on usage, but there are also many things that you cannot do with a browser. You can test this and check if Playback Human and Vehicle markers are visible...

This is V5.7.15 and I suppose this will be the last one for me until I "EOL" my G5s. I have noticed and reported on this forum the problem with GUI 5 firmwares since last June. v5.7.17, v5.7.18 and v5.7.19 The Dual VCA(and Save Camera VCA Data) for all NVRs does not work anymore. Do not be...

The only difference with my settings is the "Upload to FTP/Memory Card/NAS" since I have added an SDcard in Camera slot. I remember that in v5.7.19 there are also some Advanced settings in Camera GUI configuration for Smart Events, that except Smart Events these could possibly concern Dynamic...

Is this also enabled in Camera GUI? Not the one you see from NVR GUI. Can't help you with your NVR. On my NXI-K and on Edge browser: Human and Vehicle must previously be set-checked in Camera Event Configuration for Motion and Smart as JB1970 says. In Playback, Play must be...

I don't know if their Libraries are better and more accurate in v5.7.19 than that of v5.7.15, but in v5.7.15 many times a Human is not recognized as Human but as Other. This is when someone can miss a Human target. Bad lighting especially at night, reflections, strange clothing we have seen in...

Hi @JohnD What are the settings for Linkage Method for both Motion and Smart Events? Is Notify Surveillance Center enabled? Did you check your cameras GUI interface to see if all the event configuration setting set on your NVR are also "passed" to your cameras? Sometimes some settings are not...

Try other apps until they fix the problem. I suppose you don't need a new account. Hik-Connect account worked at least for HiLookVision for me. HiLookVision HYU Connect Annke Vision Ezviz is also compatible but has very different interface

Can you try only with the Main Indoor Station and without the Outdoor Unit? Yes possibly this works and with Sub-Station

Did not understand this was Hik-Connect designated phone...

They are wrong.... This is a Hik-Connect version problem and/or firmware installed. That's what the do all the time. They solve and they reproduce errors, they solve and they reproduce errors. Thats what they do with everything they "Update" You must find a version of Hik-Connect that works...

There is no such setting that concerns delay for HikConnect on Indoor Stations. Did you Ping Test your devices on your Local Network either from your router or Command Prompt on a PC or by installing Hik Partner Pro checking with SADP tool? This should be very low and under 50 milliseconds for...

If this is about a Hikvision ANPR, then try re-installing both plugins necessary for iVMS4200 or browser: Webplugins and LocalServiceComponents. Edge always works, sometimes you may need to try twice. You can also use HiToolsDelivery, instead of browser or IVMS. This always exports, without...

Hi JB I am sure he(Hik-Dave) did not understand your question. He understood that this concerned the VCA, AI by NVR or VCA by NVR......

Yes, this seems to be the only solution for our, previous generation ColorVU 2.0 and NVRs. Till someone confirms for example the ColorVU 3.0 or the newer generation NVRs K/VPRO or M, support such functions with V5 firmwares