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Hi @Leodan I'm not sure if this issue has ever come up before. Why specifically do you need to identify the cameras via MAC address or serial number? Each camera should have a unique IP address to identify it, you can also change the displayed name of each camera in the image settings to the...

Do you have an HDMI/VGA monitor plugged into the NVR to access it or have you only ever accessed the NVR via browser?

Thanks @ranjster The first thing I would recommend is updating the NVR firmware as you are several versions behind the latest firmware for this model. Below are the firmware versions we recommend updating to: V4.61.000 build220507 V4.61.030 Build240123 Please update to V4.61.000 first...

Hi @ranjster Can you please confirm what firmware version the NVR is currently running? Can you please confirm which camera models you have connected to the NVR and the quantities of each model?

Hi @Shawty1984 Have you confirmed that the 192.168.0.100 is the correct IP address that is assigned to the NVR? Have you got the Hikvision SADP Tool installed on a PC that is hard-wired to the Virgin Media Hub? Can you see the NVR on the network using the SADP Tool?

Hi @nickrv So are you missing both the power and SATA data cables from your NVR? HDD SATA cables are very common and you can get them from most computer component shops. The power cable is trickier, we have run into problems in the past when trying to source replacements because the...

Hi @dabe We would recommend Hikvision as the most cost-effective option for a 16-camera system. If you already have lots of COAX/Analog cable run through the property, the easiest and lowest cost option would be to look at a Hikvision TurboHD Analog System. Traditionally, analog solutions...

Hi @diego No information is required to access SADP, you can just download the SADP Tool from the Hikvision Website.

Hi @Popps When you log in to the DVR and go to the System > Basic Information menu, you should see the current firmware version that the DVR is using. If you are running old firmware, this could be the cause of the strange behaviour/glitches you are seeing.

Hi @shosig25 See the Hanwha Vision website, where they explain that as the majority of their product range is manufactured in Korea & Vietnam, they are NDAA compliant. You will also find a full NDAA-compliant product list on the above Hanwha Vision web page.

Hi @nm1 Can you please confirm the firmware version your NVR is currently using?

Hi @safeqaz If you want to use 4 x 8MP models, we would recommend the DS-7608NI-M2/8P

Thanks @Popps Can you please confirm what firmware version the DVR is currently using?

If the regularity of the motion detection triggers (e.g. an average of 50 a day, 75 a day, 100 a day, etc...) hasn't changed drastically from before you changed the HDD, then yes, it should hold those motion event recordings for longer with the larger HDD.

Hi @TheOn3 If your recorder is set up to record continuously 24/7 (and you haven't manually put any other settings in place to restrict recording), then a larger HDD should automatically give you more days of recording.

I believe so, this is what Milesight explained to us several years ago. We haven't sold or had any contact with Milesight for several years, so things might have changed. I would recommend that you speak to their support team for advice on which software is most suitable for your requirements.

Hi @kizzy9c Milesight discontinued VMS Pro several years ago. The closest equivalent software that Milesight currently offers would be Milesight CMS

Thanks @Popps Based on what you described in your previous post (no video found, disk exception, etc...), it sounds like your HDD could be faulty. If you follow the steps in the screenshot below from the DVR user manual, you can run a S.M.A.R.T test on the HDD to check for any faults. If...

Hi @TheOn3 As far as we can see, V4.25.001 is still the latest firmware. We believe this specific DVR model might now be obsolete/EOL, which means that the V4.25.001 firmware will more than likely be the last firmware for this model.

Thanks @Popps Can you please confirm the model number of your DVR?