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Have you tried looking for it with the SADP software, it may have defaulted to a different IP address. Just a thought, a log shot

No, when i read your reply it said didn’t send ringing event, i thought you ment to your app.

Phill how do you do the line crossing and turn on lights? I have my hikvision IP camera (ds2386G2 style etc) cameras linked to an NVR and through that I’ve set line crossing not via the AX pro (as i cannot see an option). I have just added the camera i want line crossing (already set in the...

is yours a first or second generation? They look the same, the second generation has a (b) on the back of the unit and possibly box. If it’s a (b) with the latest software and connected to Hik-Connect and enabled on your account ie added to the app then it’ll work fine.

I’m afraid not. I connected mine to my NVR which I note you don’t have. You maybe better with a Ring (wash my mouth out now)

I have the app on my iPad version 4.27.1 and have not updated it to the latest available version yet and everything works as it should. On my iphone I updated to 5.0.0.20 and I don’t have notifications come through anymore, not sure if it’s the version or the timing like you note but somethings...

If you read the comments and search this forum you’ll find the card that comes with it is to allow programming of other cards only and cannot lock or unlock the unit (only program new cards or tags). Take the master card touch it on the unit (bleep) then touch the new card you want to pair (some...

Have you read this whole thread? What card are you using?

As a further update I’ve found it’s when the phone (and now checked my iPad) is on cellular network rather then wifi, when on wifi it all works as it should, if you turn wifi off then it all stops working. Tried it in outer and inner London so not an area issue and also on 4g and 5g with...

Hello Hopefully not just me but I’ve installed Hik-Connect 4.24 this morning on my iPhone 13 Pro Max and I only get failed to play message constantly on my NVR, intercom, and standalone camera’s, basically nothing works. I still got a notification from one of my ANPR’s and tried to watch it...

See what you have around the house, I had a stack of old hotel door keys from holidays gone by, and a gym pass and I tried holding them to the intercom one by one, any that bleeped were mifare and I subsequently programmed them to the system.

Are you trying to program the card in the box that is the master card only and cannot be programmed to open the intercom? It can only be used to program new card as the instructions. I’ve done a few write ups so hit search buttons this is the most common problem people have with this. You need...

Also I’ve helped several people on here with wiring of these so do some searches

Before you try the above and damage your gate (possibly) try the green and yellow they are volt free. Then if that doesn’t work list you gate wiring diagram and what you’ve tried and we can help when we’ve more details.

The card that comes in the box is a programming card only, it cannot and will not open the intercom lock. You need to programme black cards with this master card as the instructions, or the web page, or IVMS. There’s a number of post already on here if you search.

In the app under calls you get a photo of who’s been, if you want to play it back you have to watch it back like you would a camera, it does not save a clip in the app like a camera does or a “Ring” style piece of sh:t

As chrizzo states if you want video playback you need this connected to an NVR, search my 6113 posts I’ve wrote extensively about this. It’s not an firmware issue that will be resolved, it’s how hikvision have designed them unfortunately despite camera’s being able to do what you want

At the plug on the back of the external unit (the 6113) connect you original L&L wires one to the green and one to the blue, it doesn’t matter which way around.

Which outdoor unit do you have and it it push to make or break on you existing setup?

I think you have to wire them to the outdoor unit, I had to and always do on installs