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Thanks for the reply. Having to disable power saving on the phone is not what I would regard as a fix. This is a real shame, I had high hopes for the Hik doorbell. The fact that it works with a mechanical chime, and ties in to our existing Hikvision CCTV system, is great. But it's somewhat...

Did you ever solve this tony? I have the same problem with a Samsung Galaxy Note 8. When the phone is in deep standby, the push notification for the doorbell ring never comes through. If the phone is awake, even with the screen locked, there is no problem. I don't have any iPhone to test with to...