Search results

You could well be right about the power - I'll come back when we've got the replacement and let you know There is some night mode configuration on the settings page, (including setting the mode to day/night/auto, and there's a light threshold setting for when to change the mode when it's set to...

Hi mate, we were just powering with PoE and it worked ok (till it broke), don't think you need separate power. Still waiting on the replacement to arrive! Will give you a shout when it comes

By way of an update, HikVision support looked at the camera and determined there was an issue with the camera sensor hardware and have authorised an RMA. Hopefully have more luck with the replacement

Hi Phil, Thanks for that. No joy I'm afraid, and the direction detection still doesn't work! I'm in touch with the reseller and HikVision support so fingers crossed will get it sorted. Will report back either way Thanks again Jim

Yes! Clear cache sorted it out - thanks! Still unfortunately having an issue with the camera working for a couple of minutes, then going monochrome, then going totally blank!

Well I put the latest firmware on and it worked for about 5 minutes, then the Live View goes monochrome, then it goes completely black (apart from the white overlay text). Tried rebooting and power cycling, it again works for a few minutes then displays the same symptoms. Put the "old version"...

Thanks for coming back to me :) Did some more Googling this morning and stumbled across this which looks to be right: http://www.hikvisioneurope.com/uk/portal/?dir=portal%2FProduct%20Firmware%2FANPR%2FTCM%2FUK%20Baseline%20%28%20Support%20%EF%BC%AEASBox%20%26%20Zatpark%20%29%2FTCM403 Fingers...

Hello all, I've got a HikVision iDS-TCM403-AI ANPR camera that is capturing images and plates just fine and sending them to my FTP server. It is not however putting a Direction on the filename when configured to do so (Direction No. in the FTP filename settings?). The manual I received with...

Hello, I've got a HikVision iDS-TCM403-AI and I'm struggling to get the direction detection working. Wonder if the firmware may be out of date. It's currently running V4.2.5. I can't find the camera firmware on the portal, anyone have any ideas? Thanks in advance!