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Hi guys, So it looks like the technical engineer from Hikvision fixed the issue by flashing a new special firmware to the device (remotely). So it was not a hardware issue. Unfortunately the zoom and focus function as well as vehicle type detection are not working with the new firmware, we are...

Hi guys, We are having the exact same issue with a customer who has a iDS-TCM403-A. The camera worked fine until updating the firmware, now it works for about 5 minutes after rebooting then switching between monochrome and black. We tried powering it with PoE and 24v without success. It seems...