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My controls are back but cannot get playback to work and can’t keep cameras connected to internet. Everything is off then on . Still not working properly.

How long does it take to get a reply on problems and how quickly do they respond with repairs and solutions? I need my security cameras working properly as I travel a lot and not being able to access the controls for the PTZ cameras makes it difficult to feel secure while doing so.

Mine has also gone AWOL. I do not have a control bar and the bar showing number of camera selection has moved From outside edge to nearer the center of the page. How do I get my controls back? I have updated to latest version.