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Hi Nicole, Whilst the problem is apparent in the app, it's not the app that's causing the issue, it's the stream provided by the NVR. The CCTV Firmware Update Check function doesn't seem to get the very latest version. You can download the latest NVR firmware the below web URL onto your PC and...

Cheers - yes that solved it :-)

Hi flyby, See my post, where I had the same issue and managed to get it resolved by manually downloading and installing the very latest firmware (only released a couple of days ago): Hik-Connect Playback Problem / Stream Selection

In way of an update, I reduced the main stream right down to lowest resolution, lowest quality, low frame rate of 1fps, and even reduced the bitrate - still the same issue. I even tried different encoding and got the same. I did however manage to get a more recent firmware version from Hikvision...

Hi, I have an issue with Hik-Connect app (as many other seem to also) with Playback presenting the error 'Network is unstable. Connecting again....', where it never does actually connect again. This happens when on the same LAN as the NVR, on external WIFI and on 4G. This only happens when...