Search results

Many thanks for taking the time to respond. It is appreciated.

Do we know if Acuseek will be made available on NVRs like mine? DS-9664NI-M8 Or do we think it will be limited to new NVRs only? Also, am I right in my understanding that Acuseek is a feature of the NVR, rather than the camera? i.e. is it camera agnostic? Thanks in advance.

Thanks again for the thought. Sadly, the new version makes no difference. It can surface all detections, but not person and vehicle. The only way I can surface person/vehicle footage is directly on the NRV. Which suggests the NVR and Cameras are good. Via a browser on a PC or Mac, and the...

Hi, Thanks again for your suggestions. I am using Hi-Connect online and my mobile (6.6.420 for IOS). Neither surfaces the data. The NVR was added using the QR code. It works as expected when using iVMS. See attached. I've tried Hik-Connet using Edge, Chrome and Safari. It will...

Hi, Thanks for the suggestion. I upgraded the firmware a few days back; please see the attached file. Sadly, it made no difference. Also, the search does work locally on the NVR. So the metadata for the events must be there. Suggesting the hardware is working. The issue is with...

I do have an IOS device, but the issue is the same on Windows with Chrome or Edge.

Many thanks for that. It is reassuring to know.

Has anyone had the following error with no known cause? "For the memory card or HDD that is abnormal or unformatted, please insert again, change a card, or format the card. " All my disks are showing as normal. They have been initialized etc. They are set to R/W. NVR = Hikvision DS-9664NI-M8...

I have an issue that is driving me mad. Your help would be appreciated. I cannot find content when searching using Hikvision's Intelligent Video Search online. It simply returns no data when searching for 'person and vehicle'. It will return all data if I don't apply a content filter...

Good morning, do you have any more of these sets available? 5? Thanks in advance.

Hi, I need 5 sets of rails/brackets/kits and screws to mount additional disk drives for a DS-9664NI-M8. Any ideas where I can buy them? Thanks in advance for any help you can provide,