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I did the reset as your description thank you. The reset button is under a flap and is next to the SD card plug in. I have tried resetting several times and get the same result each time.

I have reset my Hikvision camera DS-2CD2041G1-IDW1 back to factory settings. I then go to SADP to reset paaword but the Status box shows Active. This means I can't go any further as the status needs to show InActive to continue. any help would be much appreciated.