shaunj187za
Active Member
- Messages
- 33
- Points
- 8
I have two new LPR cameras, and I am experiencing issues with both:
(For reference, we have many H3, H7, and H8 units that have been using the alarm server function perfectly for years.)
I currently have a 2025 iDS-2CD7A46G2/P-IZHS installed.
However, the camera continuously misses the last digit of the license plate in either lane. I have experienced this issue before, and a simple firmware update usually resolves it.
The camera was shipped with firmware version V5.9.10 build 241218. I have since upgraded it via the portal to V5.9.23_251223.
The firmware upgrade resolved the incorrect plate reading issue. However, it immediately broke the alarm server configuration.
I am not sure if you are familiar with RequestCatcher, but I have configured it as an additional alarm server. The camera is not posting any data.
By chance, I have been able to get the alarm server to send alerts, but only if I specify either “License Plate” or “Vehicle.” In these cases, it posts one image corresponding to the selected option.
However, when I select both “License Plate” and “Vehicle,” the camera stops sending alerts altogether.
Please advise.
With the 2025 iDS-TCM403-BI, I am unable to get it to post to the alarm server at all.
Do you have any experience with this model or guidance on configuring it correctly?
- iDS-2CD7A46G2/P-IZHS
- iDS-TCM403-BI
(For reference, we have many H3, H7, and H8 units that have been using the alarm server function perfectly for years.)
1. iDS-2CD7A46G2/P-IZHS (2025)
I currently have a 2025 iDS-2CD7A46G2/P-IZHS installed.
However, the camera continuously misses the last digit of the license plate in either lane. I have experienced this issue before, and a simple firmware update usually resolves it.
The camera was shipped with firmware version V5.9.10 build 241218. I have since upgraded it via the portal to V5.9.23_251223.
The firmware upgrade resolved the incorrect plate reading issue. However, it immediately broke the alarm server configuration.
I am not sure if you are familiar with RequestCatcher, but I have configured it as an additional alarm server. The camera is not posting any data.
By chance, I have been able to get the alarm server to send alerts, but only if I specify either “License Plate” or “Vehicle.” In these cases, it posts one image corresponding to the selected option.
However, when I select both “License Plate” and “Vehicle,” the camera stops sending alerts altogether.
Please advise.
2. iDS-TCM403-BI (2025)
With the 2025 iDS-TCM403-BI, I am unable to get it to post to the alarm server at all.
Do you have any experience with this model or guidance on configuring it correctly?
Last edited: