AX PRO AX Hybrid Pro - Unable to login after firmware upgrade

[LoinKing]

Have DS-PHA64-LP (not the B version). It had 1.0.5 version on it and I upgraded it to 1.1.1. The upgrade process went smoothly and I'm able to see the login screen, however, now when I enter same credentials, it says Invalid username or password.

Any idea if its possible to reset user credentials, or reverse firmware upgrade?

 

[Kyle]

Just to clarify, are you trying to log into it in a web browser?
You need to use the email address and password for the Hik-Connect account which the AX-Pro was set up on in a browser - is this what you're trying?

 

[LoinKing]

From doing some research online. I'm pretty sure now the issue is that it originally had International firmware but I installed Mexican firmware. Can you ask Hikvision for latest International EN firmware DS-PHA64-LP? I can't find it anywhere online.

 

[Kyle]

This is the latest EN firmware - I'm assuming this isn't where you downloaded the Mexican firmware?

https://www.hikvisioneurope.com/eu/portal/?dir=portal/Technical%20Materials/10%20%20Intrusion%26Alarm/00%20Product%20Firmware/DS-PHA%20Hybrid%20Pro%20Security%20Control%20Panel/1.0.5%20build240329/STD#:~:text=HIA_HYBRID_H14_EN_STD_V1.0.5_build240329.zip

 

[LoinKing]

That's the one I had earlier. The Mexican one was version 1.1.1.

 

[Kyle]

Have you managed to load the 1.0.5 version back on to it?

 

[LoinKing]

No, I got busy with work. Today I tried again the issue is I can't login into web portal - neither default nor my password is working. I tried tftp method but I get error message when I boot alarm system. On SADP tool the alarm IP shows as the static one I configured so maybe that's why tftp isn't working.

@Kyle Can you please check with Hikvision about how to fix it? I'm really struggling and don't wanna hard reset the device and lose all alarm/sensor/zone configuration.